Refund policy

At Ramore Jewels, we care deeply about your experience and stand behind the quality of every piece we sell. Please review our return and refund terms carefully.


Return & Exchange Eligibility

  1. Return Window: You can request a return or exchange within 7 days of product delivery.
  2. Condition: The item must be unused, in its original condition, and in original packaging.
  3. Proof Required: A valid invoice and an unboxing video showing seal/tape opening are mandatory to process any claim.

Unboxing Video Requirement

To ensure customer protection and avoid fraudulent claims:

  • Always record a video while unboxing your parcel.
  • Claims of damaged, missing, or wrong products will not be accepted without the seal-opening video.

 Non-Returnable Items

  • Clearance sale items
  • Gift cards
  • Downloadable digital products
  • Any item returned after 7 days
  • Items in used condition (other than initial testing)

Refund Terms

  • Only product value will be refunded. Delivery charges are non-refundable.
  • Refunds will be processed within 7 working days of receiving and inspecting the returned product.
  • Refunds are sent via bank transfer to the account details provided.
  • If you haven’t received your refund, please:
    • Recheck your bank account
    • Contact your bank (processing times may vary)
    • Email us at ramorejewels@gmail.com if the issue persists

Exchange Policy

  • Exchanges are only accepted for damaged or defective items.
  • If the wrong product is delivered, Ramore Jewels will provide a free replacement. (Customer will send back the parcel first).
  • All replacements are subject to product availability.

Return Shipping Instructions

  • Products must be returned to:
    Ramore Jewels, Muslim Town, Rawalpindi.
  • Customers are responsible for return shipping costs.
  • For items above Rs. 5,000, we recommend using a trackable shipping service or shipping insurance.

How to Request a Return or Refund

Please message us on Instagram or email at ramorejewels@gmail.com with:

  • Your Full Name
  • Order Number
  • Unboxing Video
  • A clear description of the issue

Gift Returns

  • If marked as a gift at purchase and shipped directly to you, you’ll receive store credit upon approval.
  • If the gift wasn’t marked as such, the refund will be issued to the original buyer.

We’re committed to ensuring your satisfaction. If you have questions, don’t hesitate to reach out via Instagram DM or email.